How we process your request

We want to ensure you have a positive experience with us, so here's how we handle your orders and any potential issues. Please note that all sales are final once checkout is complete, as we must adhere to strict sanitation requirements for food products. However, we understand that sometimes plans change. If you reach out to us by email before your order has shipped—generally within 48 hours of placing your order—we'll be happy to cancel it for you.

We offer a full refund or replacement if any products are determined to be faulty upon arrival. Please let us know within 14 days of receiving the faulty product and include clear pictures. After 14 days, we will not be able to offer a refund or replacement product.

In the rare event that a bottle breaks during shipping, your satisfaction remains our priority. We do not take responsibility for; any lost packages that occur on behalf of any postage or courier service such as Australia Post, and any packages that are delivered to safe spot as determined by Australia Post but are claimed to be stolen/lost after delivery.

If an item is lost during transit, we can either resend the products or fully refund your purchase once we have received confirmation from the delivery company of the item being lost.

If a product is returned to Greg’s Hot Sauce by the delivery company due to a failure by the customer to receive the item, Greg’s Hot Sauce reserves the right to request additional payment of delivery charges for re-delivery of that item. Failure to receive includes, but is not limited to, multiple delivery attempts by the courier company, failure to collect items from a designated collection point or incorrect address details being supplied to Greg’s Hot Sauce.