T&Cs…

Seasonal variations
Please keep in mind that the appearance and heat level of our sauce can vary slightly from batch to batch. Since each small batch is crafted using fresh, real ingredients, it’s natural to notice some differences in colour and intensity over time. These subtle variations are not only a testament to the authenticity and freshness of the ingredients but also reflect the meticulous care that goes into every batch. We believe these changes add to the unique character of our sauce, ensuring a vibrant and flavourful experience each time you enjoy it.

$10.00 Flat rate shipping Australia wide
The Flat rate applies to orders for quantities of eight (8) bottles or less. We endeavour to post orders within 2-4 business days of payment, however, will advise you by email if this is not possible. Orders exceeding eight (8) bottles will have freight charges quoted seperately.

Tracking your parcel
Tracking information will be sent by email as soon as your order is packed up for shipping. When placing your order, please ensure the delivery address is accurate. Greg's Hot Sauce will only cover the cost of reposting if we incorrectly label your package. Upon dispatch, you will receive a confirmation along with the Australia Post tracking number. If your order doesn't arrive within ten working days, please contact Australia Post to enquire about the expected delivery dates. We offer only standard mail, and no express options.

Items lost in delivery
If an item is lost in transit, please submit a missing item enquiry form with Australia Post to seek compensation for both the item and postage costs. We are happy to assist you with this process.

Items damaged in delivery
Greg's Hot Sauce takes all necessary precautions to ensure your order is packed securely for transit. However, we cannot be held liable for any loss or damage that occurs during delivery. In the event you receive a damaged item, please promptly contact Australia Post to lodge a Customer Service Complaint and seek compensation for the cost of the item and the postage fee. Australia Post requires you to present the damaged item and packaging at a post office, along with proof of identity and the postage receipt. Should this situation arise, we are here to assist you throughout the process.

Refund policy
If the product you receive does not meet your expectations, we will either replace the item or refund your money at our discretion. To qualify, please return the item to Greg's Hot Sauce within one week of purchase in its original, unopened, and undamaged condition. For mailing details, contact us promptly.

Privacy Policy
Greg's Hot Sauce is dedicated to safeguarding your privacy. We will use your information solely to facilitate transactions or deliveries. All information you provide on this website is kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned to any third party unless required by law.

What information do we collect, and how do we use it?
To successfully process and fulfil your order placed through our website, we require your name, email, phone number, and address. Additionally, we may include you on our email list to periodically inform you about specials and offers. If you wish to stop receiving these emails, please let us know, and we will promptly remove you from the list.

Use of credit card information
We will use your credit card information solely to facilitate your purchase. A third-party service provider handles the credit card processing, and they are strictly prohibited from storing, retaining, or using this information for any purpose other than processing your payment on our behalf.

Our HOT SAUCE disclaimer
When you purchase our sauces, you acknowledge that you have read our disclaimer in full and accept all terms outlined within it, without reservation.

  • I acknowledge that I have been clearly informed about the intense heat levels of products labelled as "Very Hot" or "Extreme." I recognise that these items possess a potent heat that demands careful handling and responsible use. Furthermore, I am fully aware that improper consumption—whether in large amounts, through ingestion, or by contact with the skin, eyes, or other body parts—can result in serious injury.

  • I fully acknowledge that using these products is solely my responsibility, and I am aware of the potential hazards associated with careless or improper handling. I confirm that I do not have any heart or respiratory issues, and should such conditions develop after my purchase, I will refrain from using any Greg’s Hot Sauce products labelled as 'Very Hot' or 'Extreme' heat.

  • If I choose to give any of these products as a gift, I understand it's my responsibility to inform the recipient about the potential risks associated with improper use or handling.

  • I confirm that I am sober, of sound mind, and fully capable of making an informed decision to purchase these items.

  • I also acknowledge the importance of keeping any products bought from www.gregshotsauce.com.au out of reach of children at all times.

  • Furthermore, I accept that Greg’s Hot Sauce, www.gregshotsauce.com.au, their suppliers, and retailers cannot be held liable for any injuries or damages caused by the use or misuse of these products. By making a purchase, either for myself or as a gift, I agree to these terms without reservation.

QUESTIONS?
Please email us at gregshotsauce@gmail.com for any questions relating to any of our terms and conditions and policies.