POLICIES…

We want to ensure you have a positive experience with us, so here's how we handle your orders and any potential issues.

Shipping Policy

Orders are dispatched from NSW within 3 to 5 business days, depending on stock availability. For standard delivery within Australia, parcels typically arrive within 2 to 8 business days, although deliveries to remote areas may take a bit longer.

We rely on Australia Post and other reputable couriers to handle shipments, and you’ll receive tracking information via email once your parcel is on its way. If you select 'Authority to Leave' at checkout, please note that you take responsibility for the parcel once it’s been left at your address. Australia Post is the only service that permits delivery to PO Boxes or Parcel Lockers.

All shipping fees are calculated in Australian dollars at checkout. Please be aware that unexpected delays may occur due to factors like weather, public holidays, or courier backlogs, which can impact delivery times.

If you realise you’ve entered the wrong address, contact us as soon as possible. Unfortunately, we can’t change the address after your order has shipped, and additional charges for re-delivery may apply.

In the rare event that a bottle breaks during shipping, your satisfaction remains our priority. We do not take responsibility for; any lost packages that occur on behalf of any postage or courier service such as Australia Post, and any packages that are delivered to safe spot as determined by Australia Post but are claimed to be stolen/lost after delivery.

If an item is lost during transit, we can either resend the products or fully refund your purchase once we have received confirmation from the delivery company of the item being lost.

If a product is returned to Greg’s Hot Sauce by the delivery company due to a failure by the customer to receive the item, Greg’s Hot Sauce reserves the right to request additional payment of delivery charges for the re-delivery of that item. Failure to receive includes, but is not limited to, multiple delivery attempts by the courier company, failure to collect items from a designated collection point or incorrect address details being supplied to Greg’s Hot Sauce.

Should your order not arrive within 10 business days after dispatch, don’t hesitate to get in touch with us so we can assist you further.

Refund & Returns Policy

All sales are final. Returns/exchanges are not accepted on our items.

Please read the product descriptions carefully before placing your order. Greg’s Hot Sauce is not responsible for any discomfort our hot sauces may cause you. However, we understand that sometimes plans change. If you reach out to us by email before your order has shipped—generally within 48 hours of placing your order—we'll be happy to cancel it for you.

If your order arrives damaged or incorrect, please notify us within 7 days of delivery and include photos along with your order number. We accept returns for change of mind within 7 days of delivery, provided the items are unused, unopened, and remain in their original packaging. Please note that return shipping costs are the customer's responsibility and original shipping fees are not refundable.

We offer a full refund or replacement if any products are determined to be faulty upon arrival. Please let us know within 7 days of receiving the faulty product and include clear pictures. To initiate a return, simply contact us with your order number, a description of the issue, and photos if needed. Refunds are processed back to your original payment method once we have received and inspected the returned item. After 7 days, we will not be able to offer a refund or replacement product.

Need more help?